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Altora Technologies UG (haftungsbeschränkt) is an IT company based in Ratingen, Germany, specializing in custom software development, modern web applications, and the practical use of artificial intelligence in business. Our team brings together more than 35 years of combined software development experience and works predominantly with Microsoft technologies such as .NET, ASP.NET Core, and SQL Server. Alongside client projects, we also operate our own digital products – for example, booking platforms for airport parking – which we built entirely ourselves and run in live operation. This combination of contract development and running our own products sets us apart from pure consulting firms: we understand the challenges of software in real-world use firsthand, because we face them daily on our own platforms.

Our services include custom software development, web applications and customer portals, SaaS platforms, AI integration and AI chatbots, WhatsApp AI assistants, business process automation, and cloud solutions based on Microsoft Azure. We also offer SEO support with our own AI-powered tool to improve our clients' online visibility. Every project starts with an analysis of actual requirements – we don't rely on standardized packages, but build solutions that fit the specific business model. We support clients across the full lifecycle of a piece of software: from initial concept through development to ongoing operation, maintenance, and further development after launch.

We work with businesses of various sizes – from start-ups to small and mid-sized companies to businesses with established, grown IT landscapes. For us, company size matters less than the specific task at hand: if you have a clearly defined need for custom software, process automation, or AI integration, we're a good fit. Because we've built and operate two booking platforms in the airport parking space ourselves, we understand the requirements of businesses with digital booking or marketplace models particularly well. The scope of services and collaboration is always tailored individually to each client's budget, timeline, and technical starting point.

Yes, custom software development is our core business. Rather than adapting off-the-shelf standard software, we build applications tailored exactly to a company's processes and requirements – from web applications and customer portals to internal management tools and complete SaaS platforms with their own user management and payment integration. Technically, we build predominantly on Microsoft .NET and ASP.NET Core with C#, with Microsoft SQL Server as the database layer, complemented by cloud infrastructure on Microsoft Azure where it makes sense. The advantage of custom development is that the software adapts to your processes, not the other way around. This is also reflected in our own products, which we built and operate on the same principle.

Our technical foundation is Microsoft .NET and ASP.NET Core with C# as the programming language, and Microsoft SQL Server for data storage. For hosting and scaling, we use Microsoft Azure and other cloud infrastructure depending on the project. When connecting to existing systems, we work with REST APIs to cleanly integrate new functionality into existing software and system landscapes. For AI-powered features – such as chatbots, document analysis, or automation – we use modern AI technologies, including solutions built on OpenAI. This combination of a proven, long-term supported Microsoft technology base and current AI tooling lets us build both stable business software and modern, AI-powered applications on the same technical foundation.

Yes. Many companies have grown systems that are still functionally needed but have become technically dated – outdated frameworks, no mobile usability, or no connection to modern interfaces. We first analyze the current state and the actual weak points before proposing a modernization strategy. Depending on the starting point, this can mean a gradual migration of individual modules, a complete rebuild on a current Microsoft .NET foundation, or retrofitting AI features and APIs into an existing system. The goal is always to disrupt ongoing operations as little as possible while bringing the software back to a current, maintainable technical state.

Artificial intelligence is particularly well suited to recurring, time-consuming tasks that are currently done manually – summarizing documents, drafting responses to customer inquiries, structuring incoming requests, or generating recurring reports. Rather than replacing existing decision-making processes, AI helps your team get through routine work faster and focus on tasks that require human judgment. We work with you to identify which specific workflows in your business offer the biggest time savings, and integrate the right AI solution either as a standalone application or via interfaces into your existing software landscape.

Yes, building AI chatbots is one of our core AI services. Our chatbots answer customer inquiries in an automated, context-aware way instead of working through rigid menus or canned responses. Depending on the use case, they can be integrated into a website, a customer portal, or directly into WhatsApp Business. We make sure a chatbot can hand off a conversation seamlessly to a staff member for more complex or sensitive matters, rather than leaving customers stuck in an automated response loop. The exact setup – which inquiries are answered automatically and where a human handoff makes sense – is agreed individually with you.

WhatsApp is the preferred communication channel for many customers, but businesses often don't staff it around the clock. A WhatsApp AI assistant answers inquiries outside business hours too, books appointments automatically, takes orders or requests, and replies in a natural, context-aware way. This takes recurring standard inquiries off your team's plate while making sure customers get a faster response instead of waiting for business hours. The integration runs through the official WhatsApp Business API, and we design the data processing to be GDPR-compliant – only the data actually required for the specific purpose is processed.

Altora AI Office is our own multi-tenant AI platform for professional customer communication: companies connect their company email inbox, AI automatically classifies incoming inquiries, drafts matching replies, and assigns them to the responsible staff member. It's complemented by a central dashboard with customer management and appointment scheduling – all on a fully GDPR-compliant, scalable cloud platform, usable across industries for medical practices, trades businesses, law firms, online shops, and many other companies.

The core platform is fully developed: multi-tenant architecture, AI email classification, automatic reply drafts, staff assignment, and customer and appointment management are production-ready. The WhatsApp Business integration is also already built and launching shortly. Interested companies can reach us anytime via the contact form for a no-obligation initial consultation.

Not in the classic sense. Traditional CRM systems primarily manage customer data. Altora AI Office goes significantly further, combining artificial intelligence, email communication, WhatsApp, appointment management, and staff assignment in one intelligent platform – including automated classification and AI-generated reply drafts. That makes Altora AI Office a modern customer communication platform rather than a pure data management tool.

Yes. The WhatsApp Business integration is already built and launching shortly: customer inquiries arrive through one shared company number into a central inbox, AI automatically answers simple questions, and staff can take over more complex conversations at any time – with a complete, cross-channel communication history per customer.

Altora AI Office is deliberately built to be industry-neutral and suits any company with regular customer contact – for example medical practices, physiotherapy practices, trades businesses, law firms, online shops, service providers, agencies, and IT companies, as well as small and medium-sized businesses in general.

Yes, that's the next planned extension of Altora AI Office. Every registered company will get its own AI chatbot for their website, answering customer questions automatically and handing off to a staff member when needed. This feature is currently in development.

Yes. We build both modern corporate websites and more complex online portals with user accounts, a protected login area, and custom functionality. A website presents information and generates inquiries; a portal additionally maps a specific process, such as managing documents, orders, or bookings for logged-in users. We build both to a high technical standard, mobile-friendly and performant, with an eye on load times, security, and search engine optimization where desired. Depending on your requirements, we build a pure website solution, a full customer portal, or a combination of both within a single system.

Yes, booking systems are an area where we have particularly concrete, hands-on experience: we operate Friend-Park and the booking platform for Düsseldorf Airport, two of our own live online booking portals for airport parking. Both were fully built by us and are technically operated by us – including availability checks, online payment, user accounts, and cancellation logic. We apply this practical knowledge for clients who need their own booking or reservation system, regardless of industry, building the system around your specific booking process rather than adapting a standardized solution.

Every project starts with a no-obligation initial conversation to clarify your starting point and goals. This is followed by a joint planning phase in which scope, technology, and milestones are defined – for larger projects, often documented in a statement of work. During development, you receive regular, transparent progress updates rather than a black box until completion. Once development is finished, we move into testing, deployment at the client, and, depending on the agreement, formal acceptance of the deliverable. After that, we're happy to continue supporting you with maintenance and the ongoing development of your software.

It depends heavily on scope. A modern corporate website is often deliverable within a few weeks. A customer portal, a SaaS platform, or deeper AI integration takes several months depending on complexity, since more coordination, testing phases, and potentially interface integration are required. Rather than giving blanket time estimates, we create a realistic project plan with clearly defined milestones after the initial conversation, so you have a reliable estimate from the start. For larger projects, we also recommend an iterative approach with usable interim stages rather than delivering a finished result only at the very end.

Costs depend heavily on the scope, complexity, and technical requirements of the specific project, which is why we deliberately don't quote flat prices. After a free, no-obligation initial conversation, you'll receive a transparent quote – either a fixed price for clearly scoped projects, or time-and-materials billing, for example for ongoing development or consulting. For maintenance and support, we also offer recurring fee models. It matters to us that you know exactly what costs to expect, and why, before the project starts – with no hidden extra costs during implementation.

Yes, our collaboration doesn't end at launch. We support clients long-term – from fixing individual bugs to regular security updates to the ongoing development of new features. Reliable support matters especially for software used productively in daily business operations; we experience this ourselves on our own booking platforms, which we operate and maintain permanently. The exact scope of support – such as response times, extent of maintenance, or a dedicated point of contact – is agreed individually and depends on how critical your application is to your business operations.

Yes. We've built our own AI-powered SEO tool and use it to handle SEO improvement for our clients – from technical website analysis to evaluating search data to supporting content optimization and ongoing ranking monitoring. Because we're software developers ourselves, we combine technical SEO (load times, indexing, structure) with content optimization in a single offering. We provide tiered packages for different requirements, varying in scope, reporting depth, and level of ongoing support. Transparency matters to us here: we don't promise guaranteed Google rankings, but a traceable, ongoing improvement in visibility based on real data.

Our SEO tool grew out of our own technical practice, not a pure marketing agency's drawing board. Because we're software developers ourselves, we understand the technical side of SEO – load times, server structure, indexing, and clean code – just as well as the content side. That lets us offer SEO as a combined service: technical optimization and content strategy from a single source, instead of SEO recommendations that then need to be implemented by a separate development agency. For many businesses, that means shorter coordination paths and more consistent execution. Feel free to contact us for an individual quote.

Yes, but not as an advertising agency: we set up the technical conversion tracking connection between Google Ads and your website, then continuously monitor your active campaign to adjust keywords and meta descriptions as needed.

No. We deliberately don't handle ad creation or full campaign strategy. Our focus is clean conversion tracking and ongoing monitoring, so your ad budget isn't wasted on irrelevant clicks.

Data protection and security are an integral part of every build for us, not a feature added on afterward. We rely on encrypted connections, secure authentication methods, regular security and dependency updates, and the principle of data minimization – only what's actually required for the specific purpose is processed. When processing personal data, we consistently follow GDPR requirements and enter into data processing agreements with the providers we use where needed. For projects with elevated security requirements, we agree on additional review steps individually with you, rather than making a blanket security promise we couldn't back up.

We agree on a hosting location that matches your requirements and consistently ensure GDPR compliance – in particular through data processing within the EU wherever possible, and through data processing agreements with the hosting and infrastructure providers involved. Depending on the project, this means European data centers or Microsoft Azure. Which specific hosting solution makes sense for your project depends on factors like expected load, scaling needs, and any industry-specific requirements, and is determined together with you before the project starts.