Shuttle parking software: booking, prices and check-in in one system

With shuttle parking, customers park their vehicle on your premises themselves and travel to the terminal with your shuttle. After their return, the shuttle picks the guests up again and brings them back to the car park. For this you need to know who arrives when, how many people travel along and which services were booked.

Many operators still organise this with telephone notes, emails and Excel lists, supplemented by bookings from various broker portals. That works as long as things are quiet. During the holiday season it becomes confusing: bookings get lost, prices are calculated incorrectly and queues form at the counter.

Shuttle parking software bundles this information in one place. Altora ParkBook combines an online booking portal, a parking dashboard and mobile check-in, so your team can see at any time which guests arrive today, which vehicles are on the premises and who returns today.

Many shuttle car parks charge for the transfer depending on the number of passengers. In ParkBook you store the shuttle price per person directly in the price plan. If the customer states how many people will travel when booking, the booking portal calculates the final price automatically and shows it transparently before completion.

Late fees can also be stored in the price plan, for example if guests return significantly later than booked or collect their vehicle outside the agreed times. Together with opening hours and additional fees, this creates a traceable pricing logic that does not have to be recalculated by hand for every booking.

For the high season and holiday periods you can create seasonal prices. Price changes take effect immediately in the booking portal. This way you do not have to maintain several price lists on different channels manually.

With ParkBook your customers book around the clock directly on your own website. They choose arrival and departure dates, the number of passengers and desired extras such as car wash programmes, refuelling or e-charging, and immediately see the final price. The booking confirmation contains a QR code for check-in.

Because the portal runs under your domain and your brand, you build a direct customer relationship without paying commission to a third-party broker portal. Via a link in the email, guests can view their booking and cancel it themselves within your terms. The portal can be used in several languages, which helps with international travellers.

From ParkBook PLUS onwards, you accept online payments via your own Stripe account. The revenue goes directly to you, and the dashboard shows the payment status for every booking.

When the guest arrives on your premises, your team scans the QR code from the booking confirmation or taps the licence plate. Check-in runs on a single page on the smartphone: vehicle photos at ten fixed positions, if necessary a damage report with several categories and up to ten photos, parking area, payment and the customer's electronic signature.

At check-out, your staff see the check-in photos and known prior damage for comparison. A handover report including damage report is available as a PDF. This creates clarity if questions about the condition of the vehicle arise later.

Since ParkBook is a web app, no installation from the app store is required. Any smartphone or tablet with a browser is sufficient – whether in the office, at the counter or directly at the vehicle.

The parking dashboard shows your team at a glance which arrivals and departures are due today and which vehicles are checked in. Graphical statistics on revenue, occupancy and cancellation rate help plan staff and shuttle deployment at peak times.

If you offer valet parking alongside the shuttle, you evaluate both service types separately in the dashboard. This shows you which area generates how much revenue and where investments pay off.

Permissions per employee let you define who may, for example, change prices. Staff at the counter see what they need for their work without accidentally changing central settings.

Many shuttle car parks receive part of their bookings via portals such as Parkos or ich-parke-billiger. So that your team does not have to check several systems, existing bookings from such portals can be imported into ParkBook. The set-up costs depend on the chosen package.

This creates a central booking overview for all channels. At the same time, you can gradually win more direct bookings via your own website, on which no commission is due.

For other portals we are happy to check whether an interface or a permitted data export is available. Just talk to us.

Especially with shuttle parking, guests often have questions: where exactly is the car park? When does the shuttle come? What do I have to do on my return? Automatic messages about the booking confirmation and check-in answer many of these questions before they are asked.

From ParkBook PLUS onwards, you send automatic WhatsApp messages to your customers and accept bookings via WhatsApp. This saves phone calls and noticeably relieves your team in the high season.

After the vehicle has been dropped off, ParkBook can send an automatic review request. Satisfied guests leave feedback more often, and you receive valuable insights into your service.

Altora ParkBook is available in three packages: ParkBook for €99.99, ParkBook PLUS for €149.99 and ParkBook PRO for €199.99 per month, each plus VAT. All packages include unlimited bookings and operation under your own company domain – without commission per booking.

Online payment via Stripe, WhatsApp bookings and automatic WhatsApp messages are included from PLUS onwards. The PRO package also includes free set-up and import of existing bookings as well as all future features.

In the live demo you can see for yourself how ParkBook works in the operation of a shuttle car park – from booking and QR check-in to reporting.

Many travellers fly from the same airport several times a year. Anyone who has had a good experience with a shuttle car park is happy to book again – provided they find their way directly to you and not via a comparison portal. ParkBook helps you turn one-off guests into regular customers.

With voucher management you create discount codes, for example for returning guests, corporate customers or off-season promotions. The codes are redeemed in the booking portal and the reduced price is calculated automatically.

The integrated review and feedback system collects feedback from your guests after drop-off. This lets you recognise early where the process is stalling – for example waiting times for the shuttle – and make targeted improvements before dissatisfaction shows up in public reviews.