Parking Software for Airport Valet Parking

With a valet service, your staff take the vehicle directly from the customer – unlike a classic parking lot, where the driver parks their own car. That requires seamless documentation of the handover that both sides can rely on.

Altora ParkBook was built, among other things, for a customer at Düsseldorf Airport for exactly this scenario: advance online booking, digital handover at the terminal, transparent pricing for the customer.

At check-in, photos of the vehicle are taken and any existing damage is documented. That protects both your business and the customer from misunderstandings about the vehicle's condition on return.

An automatic damage report summarises the documented photos and details, so there is a verifiable basis in case of a dispute.

Customers reserve their valet parking spot online in advance, choose add-ons such as car wash programmes and see the final price before they arrive at the terminal. That reduces waiting times and questions at the handover point.

The booking confirmation includes a QR code for check-in, so your staff can pull up the reservation directly at the vehicle without searching a list by name.

Most valet providers receive bookings through several channels: via portals such as Parkos or ich-parke-billiger.de, via their own website and via WhatsApp. ParkBook imports the portal bookings automatically, so all bookings are in one list – nobody has to type them in or switch back and forth between portals.

Your team then works in just one system: it sees every booking with arrival, return and booked extras, regardless of the channel it came through. The comparison portal remains an additional sales channel, while regular customers book directly and commission-free on your own domain.

The vehicle handover runs entirely on a smartphone: your employee scans the QR code from the booking confirmation or taps the licence plate and the booking opens immediately. No app needs to be installed.

At check-in, 10 photos are taken from fixed positions. At check-out, these photos are available for direct comparison and known pre-existing damage is visible straight away. The customer confirms the handover with an electronic signature on the smartphone; the handover report including the damage report is available as a PDF.

In the parking dashboard, your team sees the day's arrivals and departures and all currently checked-in vehicles at a glance. Every shift knows which vehicles need to be received and which returned – without handover notes.

Booked extras such as a car wash, refuelling or charging an electric car during the stay are shown directly on the booking. Your team sees in the dashboard which vehicle gets what.

From ParkBook PLUS, your customers pay online via Stripe when they book. The money goes directly to your own Stripe account, not via Altora. You see the payment status of every booking immediately, and the invoice is emailed to the customer as a PDF.

You can create vouchers and discount codes for regular customers, promotions or partners in all packages; customers redeem them directly when booking.

ParkBook comes in three packages at a fixed monthly price, with no commission per booking and no limit on the number of bookings: ParkBook for €99.99, ParkBook PLUS for €149.99 and ParkBook PRO for €199.99 per month, each plus VAT.

Vehicle photos, damage reporting, electronic signature and QR check-in are already included in the entry package. PLUS adds online payment with Stripe as well as booking and automatic messages via WhatsApp. Setup costs a one-off €49 and is included with ParkBook PRO.

In the valet segment too, Altora ParkBook runs under your own domain and brand, with no commission to a third-party marketplace portal. Especially with returning frequent travellers, a direct, commission-free customer relationship pays off long-term.

Automatic WhatsApp messages keep customers informed about booking confirmation and pick-up time, without your staff having to send every message individually.